It depends on where you live!

• UK Orders: Usually arrive within 2 working days once dispatched.
  
• EU Orders: Delivered by your and typically take 4-7 working days after dispatch.
  
• Rest of the World: Delivery may take 5-10 working days due to customs processing, but rest assured, the service is always fully tracked.

If you have any questions or need help tracking your order, feel free to reach out!

Our orders are shipped from our UK-based warehouse

Delivery options are as follows:

UK
Standard Delivery (Royal Mail Tracked 48) £2.99 or FREE for subscriptions.

Express Next Day Delivery £4.99

International
Shipping options, fees, and any applicable customs duties or taxes are displayed at checkout.

Please note any additional customs, duties or taxes are the receiver's responsibility and are in addition to the shipping fee.

All international orders are fully tracked and typically arrive within 5 working days after dispatch

If you have any questions, please don’t hesitate to contact our support team support@holygels.com

£4.99
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, France, Germany, Gibraltar, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malaysia, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Spain, United States

£5.99
Australia, Canada, China, Greece, Malta, New Zealand, Saudi Arabia, United Arab Emirates, United States.

£10
Hong Kong, Israel, Oman, Qatar, Taiwan, Thailand.

£15
Monaco

£30
South Africa

If your tracking shows as delivered but you haven’t received it, please try the following:

• Check the tracking link for delivery details or proof of delivery.
  
• Look around your property and any safe places the parcel may have been left.
  
• Check with neighbours in case it was accepted on your behalf.
  
• Contact your local post office to see if the parcel is being held there.
  

If you still can’t locate your order, please contact our support team at support@holygels.com and we’ll be happy to help resolve this for you.

We understand tracking delays can be frustrating. Most tracking numbers update within 1–2 working days, so please allow a little time for the first scan.

Occasionally, a courier may miss a scan, which can cause temporary delays in tracking updates.

If your tracking hasn’t updated after a couple of days, please contact us at support@holygels.com and we’ll be happy to help. While we see the same tracking information once your order leaves our warehouse, we’ll always do our best to support you. 💗

Cancelling your subscription is simple. You can manage or cancel it anytime by logging into your account.

Click here to login in and manage your subscription

Please make sure you log in using the same email address used for your first order.

Please note that cancelling your subscription will not cancel any orders that have already been processed or placed.

You can update your colours anytime by logging into your account and managing your upcoming order in the customer portal.

Just make sure you’re logged in with the same email address used for your first order, then select the colours you’d like for your next delivery before it’s processed.

Click here to login in and manage your subscription

How will I know when my next subscription order is arriving?

You’ll receive an email notification before your next subscription order is processed, giving you time to review or make any changes if needed.

Once your order has been shipped, you’ll also receive a shipping confirmation with tracking details so you can follow your delivery.

If you weren’t aware that you subscribed, you can log into your account to review and manage your subscription.

From there, you’ll be able to view, edit, or cancel your subscription at any time. Just make sure you log in using the same email address used for your first order.

If you need any help, feel free to contact us at support@holygels.com and our team will be happy to assist. 💗

Click here to login in and manage your subscription

Yes, absolutely. All Holy Gels products can be purchased without a subscription.

Simply select “One-Time Purchase” when choosing a Starter Kit, or shop directly from the All Nails section on our website.

If you have any questions or need help with your order, feel free to contact us at support@holygels.com and we’ll be happy to help. 💗

If your payment was processed but you didn’t receive a confirmation email, please first check your spam or junk folder in case it was filtered there.

If you still can’t find it, contact us at support@holygels.com and include the name, email address, and shipping address used for the order so we can help locate it in our system.

We share all our latest discounts and special offers through our mailing list. The best way to hear about our latest offers, exclusive discounts, and new launches is by joining the Holy Gels mailing list.

Simply scroll to the bottom of our homepage and enter your email to stay updated on all the latest deals and releases.

No — at this time, our Starter Kits are available exclusively through subscription.

However, you can still purchase everything you need as a one-time purchase. Simply buy the lamp separately and choose your preferred nail set from the All Nails page on our website.